Taxonomy

NeetoDesk uses certain terms throughout the application, for example Agent, Group.

You may need to use Member instead of Agent and Team instead of Group. This feature allows you to do so.

Here are the terms that can be supported

• Agent

• Group

• Company

• Customer

1. Go to Admin Panel.

2. Click on Taxonomy.

3. Click on the three-dot menu.

4. Click on "Edit" or "Reset to defaults.

5. Click on save changes.