NeetoDesk Help Center

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NeetoDesk.com

NeetoDesk Help Center

NeetoDesk.com

Mailboxes
- Mailboxes
- Add a new support email
- Connect a Mailbox with Gmail/Microsoft Outlook
- Automatic BCC email
- How to Set Up Email Forwarding Manually
- Using "Reply-To" header for customer email
Tickets
- Understanding ticket statuses in NeetoDesk
- Views show open tickets
- Tasks Lists
- What happens when a ticket is marked as SPAM?
- Email Notifications
- Ticket Subscribers
- Default SPAM filters for tickets created via emails
- Adding Ticket to Spam/Trash
- How an agent can create a ticket
- Rate-limiting incoming emails
- What happens when a ticket is moved to the trash
- Reopen closed tickets when customers respond
- Bulk Action on Tickets
- Merge Tickets
- Customize salutation
- Choose what tickets the agent can access
- Use a custom reply signature
Members
- How to manage a agent's availability
- Adding a new team member
- Managing Team Members
- Managing the role of a team member
- Editing details of a team member
Automation Rules
- Automation rules will skip the validation
- Load balanced ticket assignment
- Round robin ticket assignment
- Ordering Automation Rules
- Automation Rules will skip closed tickets
- Send ticket updates to Slack
Misc
- What happens when a customer is marked as blocked?
- Footer for emails in ticket replies
- Ticket placeholder variables
- System fields
Reports
- What does the arrow indicates in a report summary?
Views
- Custom views
Companies
- Adding a Company to Customers
Customer Satisfaction Survey
- Customer Satisfaction Survey
- How to Enable or Disable a Customer Satisfaction Survey
Customer Tags
- How to add Customer Tags to customer
Ticket Tags
- How to add a Ticket tag
Business Hours
- Business Hours
Groups
- How to Add a Group
Canned Response
- Canned Responses
Task Lists
- How to add Tasks List
Integrations
- Slack Integration
- GitHub Integration
- Zapier Integration
- Linear Integration
- NeetoPlanner Integration
- How to uninstall any of the integrations
Settings
- Ticket fields
- Approvals
- Taxonomy
- Web forms
- SLA Policies
Public API
- API Keys
- Create tickets
- Update tickets
- Get ticket details
- Create comments
WhatsApp as Support Channel
- WhatsApp Integration
- WhatsApp conversation-based pricing
Tips & Tricks
- Auto-assign groups by support email
Custom domains
- Custom domains
Account
- How to delete your account/workspace?
- How to change workspace name
- How to change email address
IP Restriction
- Adding an individual IP to allowed IP range
Webhooks
- Securing Webhook Requests
- Creating a webhook
- Managing webhook deliveries
Spam Prevention
- Rate limits to prevent spam
Others
- Private Notes
- Collision detection
- Ticket activity log
- Reports and anlaytics
- Knowledge base article
Technical
- Why don't customers receive ticket numbers in the email subjects?

Mailboxes
Tickets
Members
Automation Rules
Misc
Reports
- What does the arrow indicates in a report summary?
Views
- Custom views
Companies
- Adding a Company to Customers
Customer Satisfaction Survey
- Customer Satisfaction Survey
- How to Enable or Disable a Customer Satisfaction Survey
Customer Tags
- How to add Customer Tags to customer
Ticket Tags
- How to add a Ticket tag
Business Hours
- Business Hours
Groups
- How to Add a Group
Canned Response
- Canned Responses
Task Lists
- How to add Tasks List
Integrations
Settings
Public API
WhatsApp as Support Channel
- WhatsApp Integration
- WhatsApp conversation-based pricing
Tips & Tricks
- Auto-assign groups by support email
Custom domains
- Custom domains
Account
IP Restriction
- Adding an individual IP to allowed IP range
Webhooks
Spam Prevention
- Rate limits to prevent spam
Others
Technical
- Why don't customers receive ticket numbers in the email subjects?

Knowledge Base

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Settings

Ticket fields Approvals Taxonomy Web forms SLA Policies

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