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Welcome to neetoDesk
Mailboxes
Email Forwarding - Yahoo!
Email Forwarding - Office 365
Email Forwarding - Outlook
Auto BCC
Mailboxes
Connect a Mailbox with Gmail/Microsoft
Tickets
Understanding ticket statuses in neetoDesk
Views show open tickets
Tasks List
What happens when a ticket is marked as SPAM?
Email Notifications
Ticket Subscribers
Default SPAM filters for tickets created via emails
Adding Ticket to Spam/Trash
How an agent can create a ticket
Rate-limiting incoming emails
What happens when a ticket is moved to the trash
Reopen closed tickets when customers respond
Members
How to manage a agent's availability
Automation Rules
Automation rules will skip the validation
Load balanced ticket assignment
Round robin ticket assignment
Ordering Automation Rules
Automation Rules will not be executed on the closed tickets
Sending ticket updates to Slack
Misc
What happens when a customer is marked as blocked?
Footer for ticket related emails
Ticket placeholder variables
System fields
Reports
What does the arrow indicates in a report summary?
Views
Add a custom view
Companies
How to add a company to customers
Customer Satisfaction Survey
Customer Satisfaction Survey
How to Enable or Disable a Customer Satisfaction Survey
Customer Tags
How to add Customer Tags to customer
Ticket Tags
How to add a Ticket tag
Business Hours
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Canned Response
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Task Lists
How to add Tasks List
Keyboard Shortcuts
How to Enable Keyboard Shortcuts
Integrations
Manage Third-Party Integrations
neetoDesk Zapier integration
Twitter as Support Channel
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Settings
Business Hours
How to Add a Group
Twitter accounts
Canned Responses
Ticket fields
Approvals
Taxonomy
Web forms
SLA policies
Automation rules
Companies
Knowledge Base
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Automation Rules
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Automation Rules will not be executed on the closed tickets
Automation Rules will not be executed on the closed tickets
The system does not execute the automation rules on “Closed” tickets.
Ordering Automation Rules
Sending ticket updates to Slack
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Ordering Automation Rules
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Sending ticket updates to Slack
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