The automation rules with the "Time Trigger - Every one-hour" event will not run on the Closed tickets. If an automation rule does not have this event, it will be run on the Closed tickets.
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- Adding new ticket
- Understanding ticket statuses in NeetoDesk
- Views show open tickets
- Merge Tickets
- Bulk Action on Tickets
- Adding Ticket to Spam/Trash
- When a ticket is marked as SPAM
- What happens when a ticket is moved to the trash
- Default SPAM filters for tickets created via emails
- Choose what tickets the agent can access
- Email Notifications
- Ticket Subscribers
- Rate-limiting incoming emails
- Reopen closed tickets when customers respond
- Customize reply salutation
- Use a custom reply signature
- How CC'ed emails work
- Customize Categories, Statuses, and Priorities
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- Custom domain
- Cloudflare Subdomain setup
- Namecheap Subdomain setup
- Hostinger subdomain setup
- DigitalOcean subdomain setup
- GoDaddy subdomain setup
- Squarespace subdomain setup
- Wix subdomain setup
- Porkbun subdomain setup
- Network Solutions subdomain setup
- AWS Route 53 subdomain setup
- Cloudflare root domain setup
- Namecheap root domain setup
- Hostinger root domain setup
- DigitalOcean root domain setup
- GoDaddy root domain setup
- Squarespace root domain setup
- Wix root domain setup
- Porkbun root domain setup
- Network Solutions root domain setup
- AWS Route 53 root domain setup
Automation Rules will skip closed tickets
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