Mailboxes give you an email address for each type of workflow you want to manage. For example, some companies create mailboxes like Legal, HR, Finance etc. After creating the mailboxes, they would configure [email protected], [email protected], and [email protected] as support emails.
If you don't have a custom domain, you can use the support email provided by neetoDesk.
A customer can create a new ticket by emailing that specific email address. You can have as many mailboxes as you want.
Go to Settings > Support Channels > Mailboxes.
Click on the Add new mailbox button.
To add a new organization name to the support email, select
Organization namefrom the
Personalized email repliesoptions.
Select from the options listed to add a custom name to the support email. Specify the name in the
To add an agent name to the support email, select
Agent namefrom the options listed.
Enter the name inside
Your support emailbox.
Verify the mail preview in
Forward to emailbox.
You will have the option to connect your support emails with connect with Gmail/Microsoft accounts in Step 2.