Mailboxes give you an email address for your support tickets. Once you setup your mailbox, then you have two choices. You can use the email address that NeetoDesk will provide you. Or you can setup your own support email with your domain.
You can setup more than one mailbox to support different kind of workflows. For example, some companies create mailboxes for things like Legal, HR, finance, etc. After creating the mailboxes, they configure [email protected], [email protected], and [email protected] as support emails.
If you don't have a custom domain, you can use the support email provided by NeetoDesk.
For example, the emails provided by NeetoDesk would be something like [email protected] [email protected] or [email protected].
A customer can create a new ticket by emailing that specific email address. You can have as many mailboxes as you want.
Here are the steps to add a new mailbox :
Go to Settings > Support Channels > Mailboxes.
Click on the Add new mailbox button.
To add a new workspace name to the support email, select Workspace name from the Personalized email replies options.
Select from the options listed to add a custom name to the support email. Specify the name in the Custom name field.
To add an agent name to the support email, select Agent name from the options listed.
Enter the name in your support email box.
Verify the mail preview in the Forward to email box.
You will have the option to connect your support emails with Gmail or Microsoft accounts in Step 2.
Click on Save changes.