Sending ticket updates to Slack

neetoDesk has support for Slack integration. In this way you can see ticket information and the updates on Slack itself.

Enable Slack Integration

1. Click on Settings from the lefthand sidebar.

2. Click on Integrations from the vertical tabs.

3. Click Connect on Slack Integration card.

4. Complete the process of integration.

In order to use Slack you need to setup an "automation rule".

Set up automation rule to use Slack

1. Click on Settings from the lefthand sidebar.

2. Click on the Automation Rule card.

3. Create a new automation rule titled "Notify on Slack".

4. In the Actions dropdown choose "Message to Slack".

5. Choose the channel in which the notifications should come.