Ticket Subscribers

When an activity happens on a ticket then ticket subscribers are notified. Checkout the article on

Email notifications for more context.

Users are marked as subscribers for the ticket when the following activities are performed.

1. The customer creates a ticket. This adds the customer as a ticket subscriber.

2. The ticket is assigned to an agent. This adds the agent as a ticket subscriber.

3. An agent or member adds a reply/note on the ticket. This adds that agent/member as a ticket subscriber.

4. An agent or member mentions other members. This adds the mentioned members as a ticket subscriber.

5. An agent/member performs any action on the ticket. This adds the agent/member as a ticket subscriber.