Adding Ticket to Spam/Trash

How to add a ticket to Spam

You can mark or unmark emails as spam. Follow the steps given below:

• Select the Checkbox for the tickets that you need to add to spam

• Take Action dropdown menu will be displayed after the Ticket count

• Select Mark as Spam option from the drop down

• A modal will be displayed, select Continue

• The Ticket will be added to Spam view

How to add a ticket to Trash

You can mark or unmark emails as spam. Follow the steps given below:

• Select the Checkbox for the tickets that you need to add to spam

• Take Action dropdown menu will be displayed after the Ticket count

• Select Delete option from the drop down

• A modal will be displayed, select Continue

• The Ticket will be added to Spam view

How to permanently delete and restore a ticket from Spam

Tickets that have been in Spam for more than 30 days will be automatically deleted otherwise if you want to remove it manually, follow the steps mentioned below:

Deleting all spam tickets in once

• Select Spam view from Ticket View Sidebar

• All the spammed tickets will be listed inside the page

• Click on Empty Spam Now! button

• A modal will be displayed for confirmation, click Continue

• All the spammed tickets will be deleted permanently

Deleting all spam tickets one by one

• Select Spam view from Ticket View Sidebar

• All the spammed tickets will be listed inside the page

• Select the Checkbox for the tickets that you need to permanently delete

• Take Action dropdown menu will be displayed after the Ticket count

• Select Delete forever option from the drop down

• A modal will be displayed, select Continue

• The Ticket will be permanently removed

Removing a ticket from spam

• Select Spam view from Ticket View Sidebar

• All the spammed tickets will be listed inside the page

• Select the Checkbox for the tickets that you need to permanently delete

• Take Action dropdown menu will be displayed after the Ticket count

• Select Not Spam option from the drop down

• The Ticket will be removed from Spam and will be listed in All Tickets view page

How to permanently delete and restore a ticket from Trash

Follow the steps mentioned below to permanently delete a ticket from Trash

Permanently delete a ticket from Trash

• Select Trash view from Ticket View Sidebar

• All the deleted tickets will be listed inside the page

• Select the Checkbox for the tickets that you need to permanently delete

• Take Action dropdown menu will be displayed after the Ticket count

• Select Delete forever option from the drop down

• A modal will be displayed, select Continue

• The Ticket will be permanently removed

Restore a ticket from Trash

• Select Trash view from Ticket View Sidebar

• All the deleted tickets will be listed inside the page

• Select the Checkbox for the tickets that you need to permanently delete

• Take Action dropdown menu will be displayed after the Ticket count

• Select Restore option from the drop down

• A modal will be displayed, select Continue

• The Ticket will be removed from Trash and will be listed in All Tickets view page