How to add a ticket to Spam
Here are the steps to mark a ticket as spam:
Select the checkbox for the tickets that you need to add to the spam.
The Take Action drop-down menu will be displayed.
Select the Report Spam option from the drop-down menu.
A modal will be displayed; click on Report Spam.
The ticket will be added to Spam View.
How to add a ticket to Trash
Here are the steps to add a ticket to trash:
Select the checkbox for the tickets that you need to add to the spam.
The Take Action drop-down menu will be displayed.
Select the Move to trash option from the drop-down.
A modal will be displayed; click on Move to trash.
The ticket will be added to Trash View.
How to permanently delete and restore a ticket from Spam
Tickets that have been in spam for more than 30 days will be automatically deleted; otherwise, if you want to remove them manually, follow the steps mentioned below:
Deleting all spam tickets in once
Select Spam View from the Ticket View Sidebar.
All the spam tickets will be listed on the page.
Click on Empty Spam Now! button.
A modal will be displayed for confirmation; click Delete.
All the spammed tickets will be permanently deleted.
Deleting all spam tickets one by one
Select Spam View from the Ticket View Sidebar.
All the spammed tickets will be listed on the page.
Select the Checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed.
Select the Delete forever option from the drop-down.
A modal will be displayed; click on Delete.
The ticket will be permanently removed.
Removing a ticket from spam
Select Spam View from the ticket view sidebar.
All the spam tickets will be listed on the page.
Select the checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed.
Select the Not Spam option from the drop-down.
The ticket will be removed from spam and listed on the All Tickets view page.
How to permanently delete and restore a ticket from Trash
Follow the steps mentioned below to permanently delete a ticket from Trash:
Permanently delete a ticket from Trash
Select Trash View from the ticket view sidebar.
All the deleted tickets will be listed on the page.
Select the checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed after the Ticket count
Click on the Delete forever option from the drop-down.
A modal will be displayed; click on Delete.
The ticket will be permanently removed.
Restore a ticket from Trash
Select Trash View from the Ticket View Sidebar.
All the deleted tickets will be listed on the page.
Select the Checkbox for the tickets that you need to permanently delete
Take Action drop-down menu will be displayed.
Select the Restore option from the drop-down.
The ticket will be removed from Trash and listed on the All Tickets view page.