How to add a ticket to Spam
You can mark or unmark emails as spam. Follow the steps given below:
Select the
Checkbox
for the tickets that you need to add to spamTake Action
dropdown menu will be displayed after the Ticket countSelect
Mark as Spam
option from the drop downA modal will be displayed, select
Continue
The Ticket will be added to
Spam
view
How to add a ticket to Trash
You can mark or unmark emails as spam. Follow the steps given below:
Select the
Checkbox
for the tickets that you need to add to spamTake Action
dropdown menu will be displayed after the Ticket countSelect
Delete
option from the drop downA modal will be displayed, select
Continue
The Ticket will be added to
Spam
view
How to permanently delete and restore a ticket from Spam
Tickets that have been in Spam for more than 30 days will be automatically deleted otherwise if you want to remove it manually, follow the steps mentioned below:
Deleting all spam tickets in once
Select
Spam
view from Ticket View SidebarAll the spammed tickets will be listed inside the page
Click on
Empty Spam Now!
buttonA modal will be displayed for confirmation, click
Continue
All the spammed tickets will be deleted permanently
Deleting all spam tickets one by one
Select
Spam
view from Ticket View SidebarAll the spammed tickets will be listed inside the page
Select the
Checkbox
for the tickets that you need to permanently deleteTake Action
dropdown menu will be displayed after the Ticket countSelect
Delete forever
option from the drop downA modal will be displayed, select
Continue
The Ticket will be permanently removed
Removing a ticket from spam
Select
Spam
view from Ticket View SidebarAll the spammed tickets will be listed inside the page
Select the
Checkbox
for the tickets that you need to permanently deleteTake Action
dropdown menu will be displayed after the Ticket countSelect
Not Spam
option from the drop downThe Ticket will be removed from
Spam
and will be listed inAll Tickets
view page
How to permanently delete and restore a ticket from Trash
Follow the steps mentioned below to permanently delete a ticket from Trash
Permanently delete a ticket from Trash
Select
Trash
view from Ticket View SidebarAll the deleted tickets will be listed inside the page
Select the
Checkbox
for the tickets that you need to permanently deleteTake Action
dropdown menu will be displayed after the Ticket countSelect
Delete forever
option from the drop downA modal will be displayed, select
Continue
The Ticket will be permanently removed
Restore a ticket from Trash
Select
Trash
view from Ticket View SidebarAll the deleted tickets will be listed inside the page
Select the
Checkbox
for the tickets that you need to permanently deleteTake Action
dropdown menu will be displayed after the Ticket countSelect
Restore
option from the drop downA modal will be displayed, select
Continue
The Ticket will be removed from
Trash
and will be listed inAll Tickets
view page