Views show open tickets

Here is a list of all the default views and what they mean.

All: This lists all open tickets.

Assigned to me: This lists all open tickets that are Assigned to me.

Unassigned: This lists all open tickets that are not assigned to any agent.

Assigned: This lists all open tickets that are assigned to some agent.

Closed: This lists all closed tickets.

Spam: This lists all tickets that are marked as Spam.

Trash: This lists all tickets that are marked as Trash.