When a customer is marked as blocked

When you block a customer, all their tickets—including any created by agents on their behalf—are automatically marked as spam.

Blocking a customer

1. Click on Customers.

2. Click on the customer name you want to block.

3. Click on the three-dot menu.

4. Click on Block.

5. A modal should be displayed.

6. Click on Block.

There is another way to block a customer. Whenever a ticket is marked as "spam," then a confirmation modal comes up asking if you also want to block the customer who created that ticket.

Unblocking a customer

If you accidentally blocked a legitimate customer and want to receive their emails again,

1. Click on Customers.

2. Click the blocked customer's name.

3. Click the three-dot menu.

4. Click Unblock.