When your customer receives a reply via NeetoDesk, a short call-to-action line is added to the email footer. This line tells the customer how to continue the conversation. You can choose between two CTAs depending on whether you want customers to be aware of your NeetoDesk portal.
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Reply to this email directly or view it on NeetoDesk
Let customers either reply by email or click through to view the ticket on the NeetoDesk portal.
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Reply to this email directly
A shorter CTA that only invites customers to reply by email. Use this option if you do not want to direct customers to the NeetoDesk portal.
Changing the customer email CTA
1. Go to Admin Panel.
2. Click on Mailboxes.
3. Open the mailbox you want to configure and click on Mailbox configuration.
5. Select the option you want to use:
- Reply to this email directly or view it on NeetoDesk
- Reply to this email directly
6. Click on Save changes.
The selected CTA will appear in all reply emails sent to customers.