Automation rules skips validations

Whenever automation rules are applied, some validations are skipped.

Scenario: Suppose some ticket fields are required to close the ticket.

There are two ways to close the ticket:

1. Manually: Whenever an agent closes the ticket manually, all required field validations will be triggered.

2. With Automation Rule: When the system closes the ticket based on the defined automation rule, the ticket will close and field validation will be skipped.

1. Go to the Admin Panel.

2. Click on Automation Rules.

3. Click on Add New Rule.

4. Enter the name and description of the rule.

5. Enable the Active toggle button.

6. Specify the conditions.

7. Click on Save changes.