Adding new agent

Click on Agents on the left sidebar.

Click on the Add New agent.

Add the email address of the agent you want to add.

Select the role of the agent and click Continue.

Select the tickets that agent has access.

It will display the list of other Neeto products and the role of adding that specific email for other products.

You can activate or deactivate the products or change roles.

Once you've done this, click on "Continue," and a list of all the selected products and their respective roles will appear.

Click on Save Changes. The new agent and the other products under that workspace will be added to the same workspace.