The Export feature in NeetoDesk allows you to easily download and export data related to your tickets, customers, and reports. It also includes direct URLs for all attachments. This functionality is essential for data analysis, record-keeping, and sharing information with team members or stakeholders.
Click on Admin Panel.
Click on Data.
Click on Exports.
Click on Add new export.
Choose Format.
Enable Resources toggle as per your need.
And click on Submit.
What's included in ticket exports
When you export tickets, each ticket record includes the following additional data:
Tags — all tags assigned to the ticket.
Custom fields — all custom field names and their values. System fields such as subject, status, and priority are not included here since they already appear as standard columns in the export.
Requester name and email — the name and email address of the customer who submitted the ticket.
Agent name and email — the name and email address of the assigned agent. These columns are blank when the ticket is unassigned.
Conversation — the full message thread as plain text, in chronological order. Each message shows the timestamp, author name, and their role (requester or agent).
Comment details
Each entry in the comments column also includes the author's name, email address, and role (requester or agent), so individual messages can be traced back to their sender without cross-referencing other data.
In JSON exports, tags, custom fields, and comments appear as nested arrays. In CSV and XLSX exports, they are serialized as JSON strings within their respective columns. The conversation column appears in all formats as a plain-text summary of the full thread.