Customers log in to the customer portal with a code sent to their email address, so they don't need a password. Clicking a link in an email does not log them in. Customers who are not logged in see a login screen first.
Logging in with a login code
Enter the email address and click Next.
Copy the 6-digit login code from the email that arrives.
Paste the code into the Enter login code field.
The code is checked as soon as all 6 digits are entered, so there is no button to click. The login code email comes from Neeto, not from your support address, and the code is valid for one hour. To get a new code, customers can click "Resend login code".
Customers logging in for the first time are also asked for their first name, last name, language, country, and time zone.
Logging in with Google
Customers with a Google account can click "Login with Google" on the login screen instead of waiting for a login code.