Auto-assign groups by support email

Use case:

We have two groups, Billing and HR, and 2 support emails.

We want to auto-assign groups based on the support email.

To auto-assign groups based on support emails, create separate automation rules for each mailbox:

1. For the group billing

   • Condition: When mailbox is [email protected]

   • Action: Assign group to Billing

2. For the other group, set up a similar rule with the appropriate email and group assignment.

Demo