Creating relevant help articles in the knowledge base can reduce incoming tickets and improve customer support. The articles give customers easy access to information on common issues and procedures, reducing the need to contact agents. It saves time and increases customer satisfaction.
NeetoKB, available in the suite of NeetoProducts, that can be used to create these articles.
You can sign up for NeeetoKB and create your own knowledge base by using clicking here.
https://neetokb.com/neetokb