Ticket fields

Ticket fields are used to track ticket details. They are shown on the ticket details page or in the form to create tickets.

There are 2 types of ticket fields, System field and Custom field. System fields are provided by NeetoDesk and the fields that are manually created will be custom fields.

Here's how to create ticket fields:

1. Go to Settings > Ticket fields.

2. Click on the Add new ticket field button.

3. Fill out the form and Save changes.

How to reorder ticket fields

You can specify a specific order for the fields to be shown on the ticket details or the new ticket form.

To set a new order

1. Go to Settings > Ticket Fields.

2. Click on Reorder button.

3. Set the new order and Save changes.

How to make a field mandatory:

Ticket fields could be made mandatory in 2 steps:

1. Creating a ticket from the dashboard
   When a field is made mandatory for creating a ticket, the agents will need to provide the details in order to create the ticket.

   

2. Closing a ticket
   When a field is made mandatory for closing a ticket, the ticket cannot be manually closed until the value for the required field is given.