NeetoDesk Help Center
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NeetoDesk.com
NeetoDesk Help Center
NeetoDesk.com
Mailboxes
Mailboxes
Add a new support email
Connect a Mailbox with Gmail/Microsoft Outlook
Automatic BCC email
How to Set Up Email Forwarding Manually
Using "Reply-To" header for customer email
Tickets
Understanding ticket statuses in NeetoDesk
Views show open tickets
Tasks Lists
What happens when a ticket is marked as SPAM?
Email Notifications
Ticket Subscribers
Default SPAM filters for tickets created via emails
Adding Ticket to Spam/Trash
How an agent can create a ticket
Rate-limiting incoming emails
What happens when a ticket is moved to the trash
Reopen closed tickets when customers respond
Bulk Action on Tickets
Merge Tickets
Customize salutation
Choose what tickets the agent can access
Use a custom reply signature
Members
How to manage a agent's availability
Adding a new team member
Managing Team Members
Managing the role of a team member
Editing details of a team member
Automation Rules
Automation rules will skip the validation
Load balanced ticket assignment
Round robin ticket assignment
Ordering Automation Rules
Automation Rules will skip closed tickets
Send ticket updates to Slack
Misc
What happens when a customer is marked as blocked?
Footer for emails in ticket replies
Ticket placeholder variables
System fields
Reports
What does the arrow indicates in a report summary?
Views
Custom views
Companies
Adding a Company to Customers
Customer Satisfaction Survey
Customer Satisfaction Survey
How to Enable or Disable a Customer Satisfaction Survey
Customer Tags
How to add Customer Tags to customer
Ticket Tags
How to add a Ticket tag
Business Hours
Business Hours
Groups
How to Add a Group
Canned Response
Canned Responses
Task Lists
How to add Tasks List
Integrations
Slack Integration
GitHub Integration
Zapier Integration
Linear Integration
NeetoPlanner Integration
How to uninstall any of the integrations
Settings
Ticket fields
Approvals
Taxonomy
Web forms
SLA Policies
Public API
API Keys
Create tickets
Update tickets
Get ticket details
Create comments
WhatsApp as Support Channel
WhatsApp Integration
WhatsApp conversation-based pricing
Tips & Tricks
Auto-assign groups by support email
Custom domains
Custom domains
Account
How to delete your account/workspace?
How to change workspace name
How to change email address
IP Restriction
Adding an individual IP to allowed IP range
Webhooks
Securing Webhook Requests
Creating a webhook
Managing webhook deliveries
Spam Prevention
Rate limits to prevent spam
Others
Private Notes
Collision detection
Ticket activity log
Reports and anlaytics
Knowledge base article
Technical
Why don't customers receive ticket numbers in the email subjects?
Knowledge Base
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Mailboxes
Mailboxes
Add a new support email
Connect a Mailbox with Gmail/Microsoft Outlook
Automatic BCC email
How to Set Up Email Forwarding Manually
Using "Reply-To" header for customer email
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