In NeetoDesk, the All Tickets count gives you an overview of all tickets currently in the system. This number is calculated using the following formula:
All Tickets = Unresolved Tickets + Waiting on Customer + On Hold + Custom status
Explanation of Each Category
Unresolved Tickets: Tickets that are open and not yet resolved.
Waiting on Customer: Tickets that are pending a response from the customer.
On Hold: Tickets temporarily paused for any reason.
Custom status: Any custom statuses you have defined in your workspace (e.g., "Pending Review"
In addition to the default All Tickets calculation, you can also create Custom Views to track tickets based on your specific needs.
To learn more about how to create custom views, refer to this help article.
