Tags can be added to tickets and these tags can then be used in business rules to manage the ticket workflow.
Here are the ways you can create and use tags:
1. Go to Settings > Ticket Tags
.
2. Click on Add Tag
button.
3. Enter the Tag Name
and Description
.
4. Click on Save Changes
button, the new tag will be added successfully.
Adding a ticket tag to a ticket:
Go to
Tickets.
Click on any
Ticket.
On
Ticket detail page
, click onTags.
Select
Tag
from the dropdown.Click on
Save Changes
button, the new ticket tag will be tagged to the ticket successfully.