User can create and add a new custom view to the sidebar. The tickets in the custom view will be filtered based on the user's requirements. The steps for adding a custom view is mentioned below :
Click on the
Tickets Views Sidebar
iconClick on
Add new view
icon, New View page will be loadedEnter the
Name
for the custom viewEnter the
Description
Specify the condition for filtering the tickets inside
Condition
fieldSpecify the
Sort order
for the new viewIf the user wants the view to be visible to all users, then can choose
All members
or else if the user wants the view to be private, then can choose Myself from the options.Click on
Save Changes
button
The new view will be listed below all the default views and the tickets that match the condition will be listed inside the new view.