User can create and add a new custom view to the sidebar. The tickets in the custom view will be filtered based on the user's requirements. The steps for adding a custom view is mentioned below :
Click on the
Tickets Views Sidebaricon
Add new viewicon, New View page will be loaded
Namefor the custom view
Specify the condition for filtering the tickets inside
Sort orderfor the new view
If the user wants the view to be visible to all users, then can choose
All membersor else if the user wants the view to be private, then can choose Myself from the options.
The new view will be listed below all the default views and the tickets that match the condition will be listed inside the new view.