The following API can be used to create tickets.
Path
POST - https://<subdomain>.neetodesk.com/api/v1/public/tickets
Headers
X-Api-Key (required): Contains a NeetoDesk API Key.
Parameters
Name |
Description |
|---|---|
email (required) |
Email address of the customer |
subject (required) |
Subject for the ticket |
description (required) |
Description/Content for the ticket |
name |
Name of the customer |
channel |
The source of the ticket |
to |
Array of additional emails to be added to the |
cc |
Array of emails to be added to the |
Example
Request
curl --request POST \
--url 'https://<subdomain>.neetodesk.com/api/v1/public/tickets' \
--header 'Content-Type: application/json' \
--header 'X-Api-Key: <API_KEY>' \
--data '{
"email": "[email protected]",
"subject": "How to resolve the pending payments",
"description": "I need your help in resolving the pending payments."
}'Response
{
"notice_code": "thumbs_up",
"ticket": {
"id": "56e11f80-ff33-4d5c-9855-539c39246570",
"number": 40,
"url": "https://<subdomain>.neetodesk.com/desk/tickets/40"
}
}