Create tickets

The following API can be used to create tickets.

Path

POST - https://<subdomain>.neetodesk.com/api/v1/public/tickets

Headers

X-Api-Key (required): Contains a NeetoDesk API Key.

Parameters

Name	Description
email (required)	Email address of the customer
subject (required)	Subject for the ticket
description (required)	Description/Content for the ticket
name	Name of the customer
channel	The source of the ticket Options - email, ui, twitter, chat, form, api Default - api
to	Array of additional emails to be added to the to field of any responses from the ticket
cc	Array of emails to be added to the cc field of any responses from the ticket

Example

Request

curl --request POST \
  --url 'https://<subdomain>.neetodesk.com/api/v1/public/tickets' \
  --header 'Content-Type: application/json' \
  --header 'X-Api-Key: <API_KEY>' \
  --data '{
    "email": "[email protected]",
    "subject": "How to resolve the pending payments",
    "description": "I need your help in resolving the pending payments."
  }'

Response

{
	"notice_code": "thumbs_up",
	"ticket": {
		"id": "56e11f80-ff33-4d5c-9855-539c39246570",
		"number": 40,
		"url": "https://<subdomain>.neetodesk.com/desk/tickets/40"
	}
}