When a customer is marked as blocked

If an agent blocks a customer, then all the tickets created by that customer or by any agent on behalf of that customer are marked as SPAM.

Blocking a customer

1. Click on Customers.

2. Click on the customer name you want to block.

3. Click on the three-dot menu.

4. Click on Block.

5. A modal should be displayed.

6. Click on Block.

There is another way to block a customer. Whenever a ticket is marked as "spam," then a confirmation modal comes up asking if you also want to block the customer who created that ticket.