Account admins and owners can set a schedule for the neetoDesk Support instance by selecting a time zone, defining working hours, and setting up holidays. You can enhance your workflow by setting up views, automations, and reports based on the business hours set in your schedule.
Here is the way you can create business hours.
Go to
Settings > Business Hours.
Click on
Add Business Hours
button.Enter the
Name
,Description
and selectTimezone
,Working Hours
and addHolidays
.Click on
Save Changes
button, the new business hour will be added successfully.
How to add business hours to group:
You can add a business to the group as well for the group.
Go to
Settings > Groups.
Click on
Add group
button.Enter the
Name
,Description
and selectBusiness hours
from the dropdownClick on
Save Changes
button, business hours will be added successfully.