Tags are words or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets and customers. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow.
Here are the ways you can create and use tags:
Settings > Customer Tags.
Save Changesbutton, the new tag will be added successfully.
Click on any
Customer Detail Page, click on
Tagfrom the dropdown.
Save Changesbutton, the new customer tag will be tagged to the customer successfully.