Tags are words or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets and customers. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow.
Here are the ways you can create and use tags:
Go to
Settings > Customer Tags.
Click on
Add Tag
button.Enter the
Tag Name
andDescription
.Click on
Save Changes
button, the new tag will be added successfully.
Adding a customer tag to a customer:
Go to
Customers.
Click on any
Customer.
On
Customer Detail Page
, click onTags.
Select
Tag
from the dropdown.Click on
Save Changes
button, the new customer tag will be tagged to the customer successfully.