id

String

{{ticket.id}}

-

title/subject

String

{{ticket.title}} / {{ticket.subject}}

-

description

String

{{ticket.description}}

-

source/channel

String

{{ticket.source}} / {{ticket.channel}}

-

category

String

{{ticket.category}}

-

number

Integer

{{ticket.number}}

-

priority

String

{{ticket.priority}}

-

status

String

{{ticket.status}}

-

link/url

String

{{ticket.link}} / {{ticket.url}}

-

created_at

String

{{ticket.created_at}}

Example: Aug 19, 2019

updated_at

String

{{ticket.updated_at}}

-

latest_comment

String

{{ticket.latest_comment}}

-

tags

Array

{{ticket.tags}}

To be used in loops

organization

Object

{{ticket.organization.keys...}}

Refer: Organization Placeholders

requester

Object

{{ticket.requester.keys...}}

Refer: User Placeholders

agent

Object

{{ticket.agent.keys...}}

Refer: User Placeholders

id

String

{{..key.id}}

Example: {{ticket.agent.id}}

email

String

{{..key.email}}

Example: {{ticket.requester.name}}

name

String

{{..key.name}}

-

first_name

String

{{..key.first_name}}

-

last_name

String

{{..key.last_name}}

-

id

String

{{organization.id}}

name

String

{{organization.name}}

subdomain

String

{{organization.subdomain}}

tags

Array

{{organization.tags}}