Variable helpers

Here's the list of all variable helpers that are supported:

Ticket

Attribute	Type	Usage	-
id	`String`	`{{ticket.id}}`	-
title/subject	`String`	`{{ticket.title}}` / `{{ticket.subject}}`	-
description	`String`	`{{ticket.description}}`	-
source/channel	`String`	`{{ticket.source}}` / `{{ticket.channel}}`	-
category	`String`	`{{ticket.category}}`	-
number	`Integer`	`{{ticket.number}}`	-
priority	`String`	`{{ticket.priority}}`	-
status	`String`	`{{ticket.status}}`	-
link/url	`String`	`{{ticket.link}}` / `{{ticket.url}}`	-
created_at	`String`	`{{ticket.created_at}}`	Example: `Aug 19, 2019`
updated_at	`String`	`{{ticket.updated_at}}`	-
latest_comment	`String`	`{{ticket.latest_comment}}`	-
tags	`Array`	`{{ticket.tags}}`	To be used in loops
organization	`Object`	`{{ticket.organization.keys...}}`	Refer: Organization Placeholders
requester	`Object`	`{{ticket.requester.keys...}}`	Refer: User Placeholders
agent	`Object`	`{{ticket.agent.keys...}}`	Refer: User Placeholders

Attribute	Type	Usage	-
id	`String`	`{{..key.id}}`	Example: `{{ticket.agent.id}}`
email	`String`	`{{..key.email}}`	Example: `{{ticket.requester.name}}`
name	`String`	`{{..key.name}}`	-
first_name	`String`	`{{..key.first_name}}`	-
last_name	`String`	`{{..key.last_name}}`	-

{{ ticket.created_at | date: "%a, %b %d, %y" }}

This converts the timestamp to Tue, Apr 22, 14 format.

Use a default value when a variable has an empty value.

{{ ticket.agent.first_name | default: "Not Assigned" }}

This prints Not Assigned when a ticket is not assigned to any agent.

When you want to use another variable as a default value, you can use

{{ ticket.requester.name | default: ticket.requester.email }}

This uses the value of the default variable when the first one is blank.

To add a dynamic link to text, type in the placeholder variable in the link field.