Update tickets

The following API can be used to update tickets.

Path

PUT - https://<subdomain>.neetodesk.com/api/v1/public/tickets/[TICKET_NUMBER]

Headers

X-Api-Key (required): Contains a NeetoDesk API Key.

Parameters

Example

Request

curl --request PUT \
  --url 'https://<subdomain>.neetodesk.com/api/v1/public/tickets/104' \
  --header 'Content-Type: application/json' \
  --header 'X-Api-Key: kWErpLb6Bmn9YY89KaUXfsZnaPtxMr1b3FvBKASyftxWdn66' \
  --data '{
  "status": "closed",
  "ticket_fields": {
    "Product Name": "Laptop Bag",
    "Return Reason": "My laptop does not fit in the bag.",
    "Days since order": 2,
    "Unused?": true,
    "Date of order": "1990-09-24",
    "City": "Mumbai",
    "Preferred Languages": ["Sanskrit", "Hindi"]
  }
}'

Response

{
  "ticket": {
    "id": "d21791e0-6074-435e-ab74-6d50bfd0c0e6",
    "number": 104,
    "subject": "How to resolve the pending invoices",
    "description": "<p>I need your help in resolving the pending Invoices</p>",
    "priority": "urgent",
    "status": "closed",
    "category": null
  }
}